FREQUENTLY ASKED QUESTIONS
What are your rental minimums?
$1500 minimum rentals (before taxes and fees) in order for Client to qualify for delivery services within a 100 mile radius.
$2000 minimum rentals (before taxes and fees) in order to qualify for delivery outside a 100 mile radius or on an island.
What is your payment schedule?
There is a nonrefundable 50% deposit due to book, and remainder of payment is due 7 days prior to event date.
What is your pricing structure? Do you rent by the day, or is it a flat fee?
Items are rented for 72-hour periods (i.e., Friday - Monday) and any additional time required with the items will incur a 10% fee on the total rental amount.
How do pickups work?
Rental items must be picked up at 120 Walnut Hill Road, North Yarmouth, ME one to two days prior to the event and returned one to two days following the event at predetermined appointment times. Please be on time for pickups and drop-offs, and communicate with us if you have hit any bumps in the road so we can coordinate accordingly. Be sure to bring straps or other tools to secure rentals and use extra care when handling things, our stuff is purty and we like to keep it that way.
How do deliveries work?
Delivery of rentals will take place 1-2 days in advance of the event and be removed 1-2 days post wedding. Exact times will be determined roughly one week in advance and confirmed with the venue. For White Glove Service, a floor plan must be provided in advance and a contact person must be available to direct staff to the precise location and sign off on the finished product before our team heads out.
Can I drop by the showroom?
Sure, but by appointment only! For table-scaping, consults, or vendor team meetings, we are the hostesses with the most (esses?).
What if I need to cancel or postpone my event?
If you let us know in writing more than 30 days before the event, the deposit remains nonrefundable, but you won’t be held liable for the remainder of the balance. A canceled event is bad enough; we don’t like to make it worse. You’re more than welcome to reschedule, but it will be a separate and new contract.
Do you offer discounts for styled shoots?
Of course! Inquire with us for more information on the requirements to qualify for the discount. We love partnering with our vendor friends to get the perfect shot.
Oops, I damaged something. Are you mad at me?
We’re not mad, just disappointed…Just kidding, we know that stuff happens! The 8% damage waiver fee covers repairs up to 3x the dollar amount that was paid for the fee. If the damage costs more than that to fix, you may incur additional fees. Ya break it, ya buy it!
What if I show up in a Mini Cooper to pick up a sofa and it won’t fit?
Well...please don’t do this, obviously, but if you happen to have to come back for a second trip, we can be flexible according to our availability. Our products cannot be exposed to the elements during transport.
I have an idea that I don’t see on your inventory, will you source something for me?
We’re down if you’re down. We can source custom items, but only with a contract paid in full upon booking.
Can you tell me how your custom build process works?
You share your vision, we design it, build it in-house, and handle delivery and installation. Simple, seamless and fully customized to your event. A 50% non-refundable deposit is required to begin any custom design or build.
We loved the tableware! Can I drop it off dirty?
Heck no! Plates, flatware, glassware, etc. must be free of debris, grouped together, accounted for, and in the containers they came in when you are done with them. We love a lobster feast, too, but not when it’s from several days ago.
Oh noooo, it’s going to rain for my outdoor event. What do I do?
Solidify a rain plan, and adjust your plans depending on the ever-changing forecast. Items must be placed inside or under a tent with sidewalls to protect from weather, including from rain, mud, morning dew, pollen, and wildlife.